Refund & Cancellation Policy

1Returns: 7-Day Wrong Product Policy

At Lens N Frames, every frame is individually inspected before being packed and dispatched. Returns are accepted only in the rare event that the wrong item was delivered to you (for example, an incorrect model, frame color, or SKU differing from your order receipt).

To qualify for a return:

• You must notify us within 7 calendar days from the date the tracking confirms delivery.
• The product must have zero physical damage, scratches, bends, or signs of wear.
• The original protective hard case, packaging, and microfiber cleaning cloth must be present and returned in their original condition.

2Non-Returnable Situations

Returns and refunds will NOT be approved in the following cases:

• Change of mind or preference regarding the frame style, shape, or weight after delivery.
• Requests raised after the 7-day delivery window has expired.
• Items returned with physical damage, missing components, or without the original case.
• Normal wear and tear from use.

3Same-Day Order Cancellation

Because orders are swiftly queued for optical preparation and packing, customer cancellations are permitted only on the same calendar day that the order is placed.

To cancel an order placed today:

1. Message our team on WhatsApp at +91 9867361728 or email support@lensnframes.store.
2. Provide your Order Number (e.g. LNF-XXXXXX) and request cancellation.

Orders cannot be cancelled once the calendar day has passed or after a tracking label has been generated.

4Refund Disbursement

When an order is cancelled same-day or a return is validated after physical inspection at our studio:

• For Prepaid / UPI Orders: The full purchase amount is refunded directly back to your original UPI account or bank account.
• For Cash on Delivery (COD) Cancellations: As no payment was collected, no charge is incurred.
• For Approved COD Returns: Upon receiving and verifying the returned incorrect item with its case intact, our team will coordinate a refund via UPI transfer to the customer's verified UPI ID.

5No Warranty Offered

Lens N Frames does not provide a post-purchase product or frame warranty. We urge customers to inspect all products immediately upon receipt to ensure complete satisfaction with the delivered model.

6Initiating a Return or Cancellation

To report a wrong item delivery or request same-day cancellation, please reach out with your order number and photos of the delivered parcel: