Privacy Policy

1Overview & Controller

At Lens N Frames, we respect your privacy and are committed to safeguarding personal information you entrust to us when browsing our website (lensnframes.store) or purchasing our eyewear.

This Privacy Policy explains what data we collect, how it is stored and processed, and the choices available to you. Lens N Frames operates out of Thane, Maharashtra, India.

2Information We Collect

We collect only the information necessary to fulfill your orders, provide customer service, and secure our platform:

• Customer Identity & Contact: First name, last name, email address, and telephone/mobile number.
• Delivery & Billing Details: Shipping address, billing address, city, state, postal code (PIN code), and delivery notes.
• Order & Product Selections: Frames or sunglasses selected, color, frame material, quantities, prices, payment method preference (WhatsApp & UPI or Cash on Delivery), and order timestamps.
• Account Credentials: If you register an account, your email and password (stored cryptographically hashed via Supabase Auth).
• Guest Checkout Data: If you choose not to create an account, we process your contact and delivery details exclusively to pack, ship, and communicate regarding that specific purchase.

3How We Use Your Information

• To process, pack, and deliver your eyewear orders.
• To transmit transactional status updates (order confirmations, payment verification notices, dispatch tracking, and delivery notifications).
• To coordinate UPI QR code sharing and payment verification over WhatsApp with our support team.
• To handle customer support inquiries and process same-day cancellation requests.
• To maintain platform security, detect fraudulent activities, and maintain operational logs.

4Third-Party Services & Infrastructure

We partner with trusted third-party technology providers to operate our e-commerce platform. These providers only receive data strictly necessary for their function:

We do not sell, rent, or trade your personal information to third-party advertisers or brokers.

5Cookies & Local Storage

Our website uses standard browser storage strictly for functional purposes:

• Local Storage: Keeps track of items added to your shopping bag across browser refreshes and holds your active login session token.
• Session Storage: Temporarily displays your order summary immediately following checkout.
• Essential Cookies: Used for secure administrative sessions and infrastructure routing.

We do not install marketing trackers or behavioral ad cookies.

6Your Rights & Data Inquiries

Under applicable Indian data protection principles, you have the right to review the personal data we hold about you, request corrections, or request deletion of your account.

To exercise any of these rights, email us at support@lensnframes.store with the subject "Data Privacy Request".

7Grievance Contact